Shipping Policy

General Information

Where do you ship from?

To better serve our customers, we have our own warehouse in the United States, United Kingdom, Germany, Japan also setting up factories and warehouses in Asia. The selection of the specific warehouse for shipping will be based on factors such as inventory availability and the customer's delivery address.

 

How will my order be shipped?

After placing your order, you’ll receive an order confirmation email with your order details and shipping information.

 

Shipping & Delivery Time

We will process your order within 24 hours after order confirmation. Orders placed on non-business days typically ship within 1-2 business days. Estimated delivery time is 2-7 business days, depending on the delivery address. Kindly be aware that holiday periods and promotional events may result in extended order processing times.

 

Free Shipping

We provide free shipping on orders placed on the Ausic website.

 

Do you ship to other countries?

We currently ship to the US, UK, Japan, and most European countries. You can enter your address at checkout to see if delivery is possible. You can also contact us by email or visit the Amazon store to order.

 

Correction Address or Info

If you need to change the shipping address for a confirmed order, please contact our customer service team at your earliest convenience. If the order has not yet shipped, we will do our best to accommodate your request, but changes cannot be guaranteed.

 

Logistics Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status and location of your package.
You can easily track your package by using these links: 17track

 

Lost or Damaged Packages

If your order is lost or damaged in transit, please contact ausic_service@163.com immediately. We will process and provide a solution as soon as possible.

 

Order Issues

Order Confirmation

You will receive a confirmation email shortly after placing your order. This confirmation will include your order number, a summary of the items purchased, and the order total. Please review your order confirmation carefully to make sure all information is accurate. If you notice any discrepancies, please contact our team immediately.

 

Order Changes and Cancellations

Please contact ausic_service@163.com to modify or cancel your order before it has been shipped. Once the order has been processed and shipped, changes or cancellations may not be possible.

 

Order Processing Time

During normal business days, orders are typically processed within 24 hours of confirmation. During holidays and promotions, additional processing time may be required.

 

Confirmation of Receipt

Upon receipt of your order, please carefully inspect the package for any damage or discrepancies. If you think there is an issue with your order, please contact our customer service team within 7 days of receipt.