Return Policy
Returns & Refunds
If you don't absolutely love your new Ausic items, or need to exchange an item you purchased, please contact ausic_service@163.com within 30 days of receipt of the item to arrange a return/exchange.
Please ensure the item is in original, unused condition and has all original tags and packaging. Return/exchange shipping costs are at your expense and we recommend using trackable postage to ensure safe delivery.
Quality Issues
If the item you receive has quality issues or seriously affecting its usability, we will provide you with the following options:
Refunds: Issue a full refund.
Replacement: Provide with a free replacement item and bear the shipping cost.
Kindly contact us via ausic_service@163.com.
Refund
Once we have received and inspected the returned item. Refunds will be processed within approximately 5 to 7 business days. Refunds will be made to the original method of payment and processing times may vary depending on your bank or payment provider.
General information for all returns
- Please contact us via email for the return request firstly and then we will send you the address for returns.
We don't handle it if the returns are sending back without any Notification. You could contact your local logistics company to return the packages to us and keep us informed for the tracking infomation.
Regarding to all returns for non-quality issues, you are responsilble for the return fees. - Returns need to be made within 30 days of receipt.
- Returned items need to be good conditions with original packaging, Items returned not in the original packaging or get damaged will not be eligible for a refund.